Demist AI, Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform (collectively, the "Services").
1. Information We Collect
Information You Provide
- Contact information: Name, email address, phone number, and company name when you request a demo, contact us, or create an account.
- Account information: Login credentials and profile details when you register for our platform.
- Facility data: Camera feeds, zone configurations, facility layouts, and other operational data you connect to our platform for processing.
- Communications: Messages, feedback, and correspondence you send to us.
Information Collected Automatically
- Usage data: Pages visited, features used, actions taken within the platform, timestamps, and session duration.
- Device information: Browser type, operating system, IP address, and device identifiers.
- Cookies and tracking: We use cookies and similar technologies to improve your experience and analyze site usage.
2. Video and Camera Data
Our platform processes video feeds from your existing security and operational cameras to provide dimensional measurements, occupancy metrics, and operational intelligence. Important details about how we handle this data:
- We process video streams in real time and do not store raw video footage on our servers unless you explicitly opt in to recording features.
- We do not perform facial recognition, biometric identification, or audio capture.
- All metrics derived from camera feeds are anonymized and aggregated — no personally identifiable information is extracted from video streams.
- On-premises edge processing options are available for organizations that require video data to remain within their facility network.
3. How We Use Your Information
- Provide, operate, and improve our Services
- Process camera feeds and facility data to deliver real-time measurements, alerts, and operational insights
- Communicate with you about your account, updates, and support requests
- Send promotional communications (with your consent, which you may withdraw at any time)
- Ensure security and prevent fraud
- Comply with legal obligations
- Generate aggregated, anonymized insights to improve our AI models and platform
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: Third-party vendors who help us operate our platform (hosting, analytics, cloud infrastructure) under strict confidentiality agreements.
- Legal requirements: When required by law, regulation, legal process, or governmental request.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With your consent: When you explicitly authorize us to share your information.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, regular security assessments, and secure infrastructure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide Services. We will also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Data portability
- Withdraw consent for marketing communications
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at privacy@demist.ai.
8. Third-Party Services
Our platform may integrate with third-party services (WMS, TMS, BI tools, and other operational systems). These integrations are governed by the respective third party's privacy policies. We encourage you to review their policies before enabling integrations.
9. Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Demist AI, Inc.
Email: privacy@demist.ai